If you are not satisfied with your purchase, you may return or exchange item if within 30 days from ship date.
A Return Merchandise Authorization,RMA, is needed prior to the return.
All returns are to be via a traceable form of shipping, UPS, FedEx, etc,in new, unaltered,resalable condition containing all of the manufacturers' original packaging, accessories, warranties, instruction manuals etc.
All shipping and handling charges are nonrefundable.
Select items may have a 15% restocking fee upon return.
Custom made garments cannot be returned for refund.
List of items due to sanitary, health and safety reasons cannot be returned:
commodes,toilets, bath or shower items, injection aids, thermometers, urinals, briefs, incontinent products, cushions, pillows, massagers, supports, medical and diagnostic aids, test strips,outdated items, glucose meters, and any other item that comes in direct contact with the body or body fluids. In addition, we cannot accept returns on books, videotapes, DVD's, computer products, software, used items, novelty items and special/custom order items.
Be sure RMA # on shipping label on outside of package.
Indicate refund or exchange.
Copy of packing slip or invoice.
Item code with prefix of "SLV-" needs to return within 45 days by Regular Mail Only and allow 2-4 weeks once merchandise has been received.